After-Sales
Services

Our priority is to keep your operations running smoothly.

After-Sales Inquiry

After-Sales Services

Our priority is to keep your operations running smoothly.

After-Sales Inquiry

Our technical Team

We understand that downtime can be costly, so we're committed to resolving any issues in a timely and efficient manner. Our team is equipped with the latest tools and technology to diagnose and fix any problems with your machinery.

Our team also provides training and support to ensure that our customers get the most out of the machinery. From basic maintenance to complex repairs, we've got you covered. Our technical team is dedicated to providing exceptional service to help our customers achieve maximum productivity and efficiency. Contact us today to learn more about how we can support your business needs.

Spare Part Inventory

We keep a well-stocked inventory of spare parts and machine accessories to minimize downtime and servicing costs for our clients.
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Ready to grow your business?

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ICHI SEIKI PTE LTD

39 Kaki Bukit Road 2, K.B.
Warehouse Complex, Singapore 417857
Tel: +(65) 67447600 / +(65) 67497600
Fax: +(65) 67447611

Copyright © 2023. Ichi Seiki Pte Ltd. All Rights Reserved. by Kreative Assembly

ICHI SEIKI PTE LTD

39 Kaki Bukit Road 2, K.B.
Warehouse Complex, Singapore 417857
Tel: +(65) 67447600 / +(65) 67497600
Fax: +(65) 67447611

Copyright © 2023. Ichi Seiki Pte Ltd. All Rights Reserved. by Kreative Assembly

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Shui Jian Jun

Assistant Technical Team Leader

With a degree in Electrical and Electronic Engineering, Jian Jun has over a decade’s experience with the Ichi Seiki technical team, troubleshooting and resolving electrical and mechanical machine faults. He leads our projects integrating automation and digitization solutions with CNC machine tools.

As our Assistant Technical Team Leader, Jian Jun is a calm and steady presence in critical situations. He believes in identifying root causes to ensure machine quality is maintained and equipping end users with practical knowledge to minimize machine downtime.

Jian Jun trains and mentors our junior engineers in the installation, inspection, servicing, and maintenance of machine tools. He is a strong proponent of Ichi Seiki’s culture of continuous professional development and learning, fostering regular knowledge exchange between teammates, so that all members can improve in confidence and performance when serving our customers. Outside of work, he treasures precious moments and enjoys quality time with his children and family.

  • philipkia@ichiseiki.com
  • +65-1234-5678

Shui Jian Jun

Assistant Technical Team Leader

With a degree in Electrical and Electronic Engineering, Jian Jun has over a decade’s experience with the Ichi Seiki technical team, troubleshooting and resolving electrical and mechanical machine faults. He leads our projects integrating automation and digitization solutions with CNC machine tools.

As our Assistant Technical Team Leader, Jian Jun is a calm and steady presence in critical situations. He believes in identifying root causes to ensure machine quality is maintained and equipping end users with practical knowledge to minimize machine downtime.

Jian Jun trains and mentors our junior engineers in the installation, inspection, servicing, and maintenance of machine tools. He is a strong proponent of Ichi Seiki’s culture of continuous professional development and learning, fostering regular knowledge exchange between teammates, so that all members can improve in confidence and performance when serving our customers. Outside of work, he treasures precious moments and enjoys quality time with his children and family.

  • philipkia@ichiseiki.com
  • +65-1234-5678

Serene Ng

Admin & Finance Team Leader

With ACCA qualification and over 30 years of experience as a finance professional, Serene oversees the financial health of Ichi Seiki as our Group accountant.

As the Administration and Finance team leader, Serene is passionate about visualizing realistic goals with the team, and laying out a strategy with clear steps to ensure the goals are achieved on time.

Outside of work, Serene is a pet lover, avid traveler, and enjoys finding new ways to bring people together.

  • sereneng@ichiseiki.com
  • +65-1234-5678

Serene Ng

Admin & Finance Team Leader

With ACCA qualification and over 30 years of experience as a finance professional, Serene oversees the financial health of Ichi Seiki as our Group accountant.

As the Administration and Finance team leader, Serene is passionate about visualizing realistic goals with the team, and laying out a strategy with clear steps to ensure the goals are achieved on time.

Outside of work, Serene is a pet lover, avid traveler, and enjoys finding new ways to bring people together.

  • sereneng@ichiseiki.com
  • +65-1234-5678

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Vincent Koh

Senior Operations Executive

With over 25 years of experience working in various operations functions, Vincent is the steady guardian of Ichi Seiki’s daily operations, ensuring the continuity of critical workflows, from our IT and inventory systems to office facilities.

As Ichi Seiki’s appointed Safety Officer, Vincent manages our health and safety procedures in accordance with bizSAFE standards, keeping our workplace safe and healthy for all colleagues.

Having seen Ichi Seiki through thick and thin, Vincent is proud to work for a company that offers career development and continuous learning opportunities. Outside of work, he enjoys spending quality time with his family, relaxing and connecting with each other.

  • vincentkoh@ichiseiki.com
  • +65-1234-5678

Vincent Koh

Senior Operations Executive

With over 25 years of experience working in various operations functions, Vincent is the steady guardian of Ichi Seiki’s daily operations, ensuring the continuity of critical workflows, from our IT and inventory systems to office facilities.

As Ichi Seiki’s appointed Safety Officer, Vincent manages our health and safety procedures in accordance with bizSAFE standards, keeping our workplace safe and healthy for all colleagues.

Having seen Ichi Seiki through thick and thin, Vincent is proud to work for a company that offers career development and continuous learning opportunities. Outside of work, he enjoys spending quality time with his family, relaxing and connecting with each other.

  • vincentkoh@ichiseiki.com
  • +65-1234-5678

Jasmine Woo

Administrative Director

With over a decade of experience in the banking sector, Jasmine brings her belief in strong corporate governance and rigorous processes to Ichi Seiki. She led the adoption of a centralised ERP system in 2009 and the implementation of a continuous improvement process.

As the Administrative Director for Ichi Seiki Group, she oversees the administration, human resources, IT, and finance related functions across our three locations in Singapore, Malaysia, and China.

Outside of work, Jasmine enjoys gardening, singing, travelling and regular exercise with her friends and family.

  • jasminewoo@ichiseiki.com
  • +65-1234-5678

Jasmine Woo

Administrative Director

With over a decade of experience in the banking sector, Jasmine brings her belief in strong corporate governance and rigorous processes to Ichi Seiki. She led the adoption of a centralised ERP system in 2009 and the implementation of a continuous improvement process.

As the Administrative Director for Ichi Seiki Group, she oversees the administration, human resources, IT, and finance related functions across our three locations in Singapore, Malaysia, and China.

Outside of work, Jasmine enjoys gardening, singing, travelling and regular exercise with her friends and family.

  • jasminewoo@ichiseiki.com
  • +65-1234-5678

Jefin Anthony

Service Engineer

With a Diploma in Electrical Engineering and 13 years of experience in the engineering sector, Jefin supports new equipment installation and conducts troubleshooting and rectification of machine errors and faults.

As a member of the Technical team, he takes pride in identifying the root causes for machine failures, so that service calls are resolved in an effective and timely manner. He believes in guiding end users to conduct basic machine maintenance, in order to avoid downtime.

Jefin takes a keen interest in learning about the wide range of models of machine tools that Ichi Seiki has supplied to the market over the years, allowing him to broaden his technical knowledge and skills.

  • jefinanthony@ichiseiki.com
  • +65-1234-5678

Jefin Anthony

Service Engineer

With a Diploma in Electrical Engineering and 13 years of experience in the engineering sector, Jefin supports new equipment installation and conducts troubleshooting and rectification of machine errors and faults.

As a member of the Technical team, he takes pride in identifying the root causes for machine failures, so that service calls are resolved in an effective and timely manner. He believes in guiding end users to conduct basic machine maintenance, in order to avoid downtime.

Jefin takes a keen interest in learning about the wide range of models of machine tools that Ichi Seiki has supplied to the market over the years, allowing him to broaden his technical knowledge and skills.

  • jefinanthony@ichiseiki.com
  • +65-1234-5678

Wan Qing

Senior Procurement Officer

With over 15 years of experience in procurement and a Diploma in Secretaryship, Wan Qing is the master behind the scenes at Ichi Seiki, pulling the right strings to ensure smooth and timely deliveries of machinery and parts to our customers’ sites.

She takes pride in ensuring the reliability and consistency of our suppliers, and closely monitors supply chain uncertainties to keep customers updated on their machine delivery status. Wan Qing distinctly remembers handling the shipment of a 50-ton machining centre from a supplier in Italy to a customer’s factory in Penang, Malaysia. Working with multiple teams and logistics partners, the machine eventually arrived safely at its destination in five 20/40 ft Open Top Containers.

Outside of work, Wan Qing loves travelling, and looks forward to planning a solo trip in future.

  • wanqing@ichiseiki.com
  • +65-1234-5678

Wan Qing

Senior Procurement Officer

With over 15 years of experience in procurement and a Diploma in Secretaryship, Wan Qing is the master behind the scenes at Ichi Seiki, pulling the right strings to ensure smooth and timely deliveries of machinery and parts to our customers’ sites.

She takes pride in ensuring the reliability and consistency of our suppliers, and closely monitors supply chain uncertainties to keep customers updated on their machine delivery status. Wan Qing distinctly remembers handling the shipment of a 50-ton machining centre from a supplier in Italy to a customer’s factory in Penang, Malaysia. Working with multiple teams and logistics partners, the machine eventually arrived safely at its destination in five 20/40 ft Open Top Containers.

Outside of work, Wan Qing loves travelling, and looks forward to planning a solo trip in future.

  • wanqing@ichiseiki.com
  • +65-1234-5678

Liew

Senior Application Engineer

With over 10 years of experience in CNC machining and a Diploma in Digital & Precision Engineering (DPE) from Nanyang Polytechnic, Liew is a core member of Ichi Seiki’s Engineering Solutions team.

Working closely with our sales personnel, Liew provides application engineering expertise to propose the best-fit machining solution for Ichi Seiki’s customers. Always seeking to exceed expectations, Liew goes the extra mile to fully understand end users’ needs.

Liew was previously awarded the National Precision Engineering Scholarship by the Singapore Economic Development Board (EDB). Possessing a curious mind, he enjoys furthering his knowledge beyond precision engineering, often dabbling with the latest software and hardware technologies.

  • liew@ichiseiki.com
  • +65-1234-5678

Liew

Senior Application Engineer

With over 10 years of experience in CNC machining and a Diploma in Digital & Precision Engineering (DPE) from Nanyang Polytechnic, Liew is a core member of Ichi Seiki’s Engineering Solutions team.

Working closely with our sales personnel, Liew provides application engineering expertise to propose the best-fit machining solution for Ichi Seiki’s customers. Always seeking to exceed expectations, Liew goes the extra mile to fully understand end users’ needs.

Liew was previously awarded the National Precision Engineering Scholarship by the Singapore Economic Development Board (EDB). Possessing a curious mind, he enjoys furthering his knowledge beyond precision engineering, often dabbling with the latest software and hardware technologies.

  • liew@ichiseiki.com
  • +65-1234-5678

Suting

Sales Coordinator

With a diploma in Commerce Marketing Management, Suting is the engine behind the Ichi Seiki sales and marketing team.

She provides timely administrative support to our colleagues on the front line, ensuring a smooth and seamless experience for our customers.

Suting takes pride in Ichi Seiki’s commitment to serve all customers equally and respectfully, going the extra mile to delight our customers regardless of the size of inquiry.

  • suting@ichiseiki.com
  • +65-1234-5678

Suting

Sales Coordinator

With a diploma in Commerce Marketing Management, Suting is the engine behind the Ichi Seiki sales and marketing team.

She provides timely administrative support to our colleagues on the front line, ensuring a smooth and seamless experience for our customers.

Suting takes pride in Ichi Seiki’s commitment to serve all customers equally and respectfully, going the extra mile to delight our customers regardless of the size of inquiry.

  • suting@ichiseiki.com
  • +65-1234-5678

Bala

Technical Team Leader

With a first-class honours degree in Mechanical Engineering and over 20 years of experience in the precision metalworking field, Bala leads our team of engineers to provide engineering solutions and machine maintenance and servicing.

Bala has received training in Germany and Taiwan for application engineering, including CAD, CAM & CAE, machine geometry, calibration, installation and maintenance on CNC Turning, Turn-Mill, Milling and 5-Axis Universal Machining Centres, using Fanuc, Heidenhain and Siemens operating controls. He takes pride in Ichi Seiki’s commitment to continuously upgrade our product range and our engineers’ skillsets, to best serve the market requirements.

Prior to Ichi Seiki, Bala worked across Singapore, Malaysia and India in different process engineering and machine shop management roles. He enjoys reading books and keeping up to date with the latest technologies in precision machining.

  • philipkia@ichiseiki.com
  • +65-1234-5678

Bala

Technical Team Leader

With a first-class honours degree in Mechanical Engineering and over 20 years of experience in the precision metalworking field, Bala leads our team of engineers to provide engineering solutions and machine maintenance and servicing.

Bala has received training in Germany and Taiwan for application engineering, including CAD, CAM & CAE, machine geometry, calibration, installation and maintenance on CNC Turning, Turn-Mill, Milling and 5-Axis Universal Machining Centres, using Fanuc, Heidenhain and Siemens operating controls. He takes pride in Ichi Seiki’s commitment to continuously upgrade our product range and our engineers’ skillsets, to best serve the market requirements.

Prior to Ichi Seiki, Bala worked across Singapore, Malaysia and India in different process engineering and machine shop management roles. He enjoys reading books and keeping up to date with the latest technologies in precision machining.

  • philipkia@ichiseiki.com
  • +65-1234-5678

Roy Ng

Service Engineer

With over 15 years of experience working as a service engineer, Roy has in-depth understanding of precision metalworking machinery installation and repairs. As a member of Ichi Seiki’s Technical team, Roy provides consultation to customers with requirements in CNC and conventional Milling and Turning machining. Outside of work, Roy is a loving father of two sons.

  • royng@ichiseiki.com
  • +65-1234-5678

Roy Ng

Service Engineer

With over 15 years of experience working as a service engineer, Roy has in-depth understanding of precision metalworking machinery installation and repairs. As a member of Ichi Seiki’s Technical team, Roy provides consultation to customers with requirements in CNC and conventional Milling and Turning machining. Outside of work, Roy is a loving father of two sons.

  • royng@ichiseiki.com
  • +65-1234-5678

Jiehui Kia

Business Development Manager

With a degree in Business Administration, Jiehui is responsible for business development at Ichi Seiki, exploring and developing new solutions that help our customers achieve greater productivity and sustainability in their manufacturing activities.

She remembers witnessing Ichi Seiki engineers hoist a 10-ton CNC machine to a customer’s factory at level 7 of an industrial building. Our overseas principal’s engineers were duly impressed. Here in Singapore, the impossible is made possible.

Prior to Ichi Seiki, Jiehui spent over a decade as a sustainability professional, with roles in the Singapore Economic Development Board (EDB) and Forum for the Future, an international sustainability non-profit where she was a founding member of the Asia Pacific team.

  • jiehuikia@ichiseiki.com
  • +65-1234-5678

Jiehui Kia

Business Development Manager

With a degree in Business Administration, Jiehui is responsible for business development at Ichi Seiki, exploring and developing new solutions that help our customers achieve greater productivity and sustainability in their manufacturing activities.

She remembers witnessing Ichi Seiki engineers hoist a 10-ton CNC machine to a customer’s factory at level 7 of an industrial building. Our overseas principal’s engineers were duly impressed. Here in Singapore, the impossible is made possible.

Prior to Ichi Seiki, Jiehui spent over a decade as a sustainability professional, with roles in the Singapore Economic Development Board (EDB) and Forum for the Future, an international sustainability non-profit where she was a founding member of the Asia Pacific team.

  • jiehuikia@ichiseiki.com
  • +65-1234-5678

Shirlly Goh

Customer Service Executive

Shirlly provides excellent customer service and back-end support to our after-sales service engineers in the field. She provides a professional and compassionate listening ear to machine users who need accurate and timely resolutions to their problems.

As a core team member of Ichi Seiki’s field service digitisation effort, Shirlly has taken courses relating to mindset transformation to deliver Industry 4.0 solutions. She believes Ichi Seiki’s emphasis on teamwork will allow us to achieve breakthroughs and overcome obstacles when implementing change projects.

Shirlly strives towards finding a healthy and productive work-life balance. Outside of work, she enjoys taking trips to explore new places.

  • shirllygoh@ichiseiki.com
  • +65-1234-5678

Shirlly Goh

Customer Service Executive

Shirlly provides excellent customer service and back-end support to our after-sales service engineers in the field. She provides a professional and compassionate listening ear to machine users who need accurate and timely resolutions to their problems.

As a core team member of Ichi Seiki’s field service digitisation effort, Shirlly has taken courses relating to mindset transformation to deliver Industry 4.0 solutions. She believes Ichi Seiki’s emphasis on teamwork will allow us to achieve breakthroughs and overcome obstacles when implementing change projects.

Shirlly strives towards finding a healthy and productive work-life balance. Outside of work, she enjoys taking trips to explore new places.

  • shirllygoh@ichiseiki.com
  • +65-1234-5678

Amy Chua

Admin & Accounts Officer

As a pioneering member of Ichi Seiki, Amy has journeyed with the company since 1988, taking on multiple administrative, secretarial and management support roles.

As the Admin and Accounts Officer, Amy assists with the Managing Director’s schedule, provides administrative support in daily operations, and maintains our ISO certification. She consistently embodies the culture and ethos of Ichi Seiki in all interactions with customers and colleagues, playing an active role in company milestones throughout her career.

Outside of work, Amy derives immense joy and happiness from spending quality time with her family, particularly her adorable grandchildren.

  • philipkia@ichiseiki.com
  • +65-1234-5678

Amy Chua

Admin & Accounts Officer

As a pioneering member of Ichi Seiki, Amy has journeyed with the company since 1988, taking on multiple administrative, secretarial and management support roles.

As the Admin and Accounts Officer, Amy assists with the Managing Director’s schedule, provides administrative support in daily operations, and maintains our ISO certification. She consistently embodies the culture and ethos of Ichi Seiki in all interactions with customers and colleagues, playing an active role in company milestones throughout her career.

Outside of work, Amy derives immense joy and happiness from spending quality time with her family, particularly her adorable grandchildren.

  • philipkia@ichiseiki.com
  • +65-1234-5678

Sam Lim

Senior Sales Engineer

Sam joined the Ichi Seiki sales team in 2021. Prior to this, he held senior executive positions in local and regional roles where he spearheaded operations in new territories. Endowed with extensive travel experience and an innate understanding of Asian markets, Sam is well-positioned as our Senior Sales Engineer to bridge the gaps between local and international markets for their precision engineering needs.

With his expertise in exploring new markets and sourcing for potential partners, Sam’s success stems from his belief in building sincere and lasting business relationships - a simple fundamental that is easy to overlook in our ever-quickening pace of life. Guided by his strong vision, he seeks to challenge industry norms and bring new vitality to Ichi Seiki.

  • philipkia@ichiseiki.com
  • +65-1234-5678

Sam Lim

Senior Sales Engineer

Sam joined the Ichi Seiki sales team in 2021. Prior to this, he held senior executive positions in local and regional roles where he spearheaded operations in new territories. Endowed with extensive travel experience and an innate understanding of Asian markets, Sam is well-positioned as our Senior Sales Engineer to bridge the gaps between local and international markets for their precision engineering needs.

With his expertise in exploring new markets and sourcing for potential partners, Sam’s success stems from his belief in building sincere and lasting business relationships - a simple fundamental that is easy to overlook in our ever-quickening pace of life. Guided by his strong vision, he seeks to challenge industry norms and bring new vitality to Ichi Seiki.

  • philipkia@ichiseiki.com
  • +65-1234-5678

Jane Low

Executive Director

With a diploma in Building and Construction, Jane did not expect to enter and build a career in the machine tools industry. Starting out as a sales engineer at Ichi Seiki, her growth journey to becoming a key member of our management team, has been a challenging yet fulfilling one.

As our Executive Director, Jane oversees operations at Ichi Seiki to ensure effective collaboration among departments and deliver prompt, value-added services to our customers.

Amongst the many milestones achieved over her career, Jane takes most pride in having led the Ichi Seiki team to depart from a traditional machine sales business model and develop our engineering solutions capabilities. Today, Ichi Seiki supports our customers with engineering solutions and expertise, to successfully deliver challenging projects.

  • philipkia@ichiseiki.com
  • +65-1234-5678

Jane Low

Executive Director

With a diploma in Building and Construction, Jane did not expect to enter and build a career in the machine tools industry. Starting out as a sales engineer at Ichi Seiki, her growth journey to becoming a key member of our management team, has been a challenging yet fulfilling one.

As our Executive Director, Jane oversees operations at Ichi Seiki to ensure effective collaboration among departments and deliver prompt, value-added services to our customers.

Amongst the many milestones achieved over her career, Jane takes most pride in having led the Ichi Seiki team to depart from a traditional machine sales business model and develop our engineering solutions capabilities. Today, Ichi Seiki supports our customers with engineering solutions and expertise, to successfully deliver challenging projects.

  • philipkia@ichiseiki.com
  • +65-1234-5678

Danny Tan

Sales Team Leader

  • philipkia@ichiseiki.com
  • +65-1234-5678

Danny Tan

Sales Team Leader

  • philipkia@ichiseiki.com
  • +65-1234-5678

Philip Kia

Managing Director

Having served the precision engineering and metalworking sector for over 40 years, Philip is a well-established leader in the Singapore precision engineering scene. As the Founder and Managing Director of Ichi Seiki, Philip strongly believes that true leadership is put to the test in times of crisis. He takes pride in the teamwork and resilience that has seen Ichi Seiki weather multiple crises over the last 3 decades. Throughout the ups and downs in his career, he remains true to his humble beginnings as a trainee working hard for a technological certificate from the City and Guilds of London Institute.

Outside of work, Philip enjoys keeping fit and does regular morning breathing exercises with a close-knit group of friends. He holds various positions in the Singapore Chinese Chamber of Commerce and Industry (SCCCI), the Singapore Precision Engineering and Technology Association (SPETA) and the Society of Modern Management (SMM). These networks allow him to pursue continuous learning and meaningful exchanges with like-minded business leaders, many of whom have become trusted mentors and partners.

  • philipkia@ichiseiki.com
  • +65-1234-5678

Philip Kia

Managing Director

Having served the precision engineering and metalworking sector for over 40 years, Philip is a well-established leader in the Singapore precision engineering scene. As the Founder and Managing Director of Ichi Seiki, Philip strongly believes that true leadership is put to the test in times of crisis. He takes pride in the teamwork and resilience that has seen Ichi Seiki weather multiple crises over the last 3 decades. Throughout the ups and downs in his career, he remains true to his humble beginnings as a trainee working hard for a technological certificate from the City and Guilds of London Institute.

Outside of work, Philip enjoys keeping fit and does regular morning breathing exercises with a close-knit group of friends. He holds various positions in the Singapore Chinese Chamber of Commerce and Industry (SCCCI), the Singapore Precision Engineering and Technology Association (SPETA) and the Society of Modern Management (SMM). These networks allow him to pursue continuous learning and meaningful exchanges with like-minded business leaders, many of whom have become trusted mentors and partners.

  • philipkia@ichiseiki.com
  • +65-1234-5678